Faq
Frequently Asked Questions
What products does LillSash offer?
LillSash specializes in high-quality shirts, skirts, and shorts for both casual and semi-formal occasions. Our collection is curated to ensure style, comfort, and durability.
How can I place an order?
Simply browse our product categories, select your desired items, choose your size and color, and add them to your cart. Proceed to checkout where you can enter your shipping details and complete payment securely.
What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay. All transactions are encrypted and processed through secure payment gateways.
How long does shipping take?
Standard shipping typically takes 5–10 business days within the United States. International orders may take 10–20 business days depending on the destination and customs processing. Expedited shipping options are available at checkout.
What is your return policy?
We offer a 30-day return policy from the date of delivery. Items must be unworn, unwashed, and with all original tags attached. To initiate a return, please email us at [email protected] with your order number and reason for return.
How do I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number on our website's tracking page or the carrier's site to monitor your delivery status.
Do you offer size exchanges?
Yes, we offer size exchanges within 30 days of delivery. Please contact us at [email protected] with your order details and desired size. We will assist you with the exchange process.
What if my item arrives damaged or incorrect?
We apologize for any inconvenience. If your item arrives damaged or you receive the wrong product, please email us at [email protected] within 7 days of delivery. Include photos of the issue and your order number, and we will arrange a replacement or refund promptly.
How can I contact customer support?
For any questions or assistance, please email us at [email protected]. Our team typically responds within 24 hours on business days.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping rates and delivery times vary based on location. Please check our shipping policy at checkout for specific details.
Are your products true to size?
We provide a detailed size guide on each product page to help you choose the best fit. If you are between sizes, we recommend selecting the larger size for a more comfortable fit.
Can I cancel or modify my order?
Orders can be canceled or modified within 1 hour of placement. After that, orders are processed and cannot be changed. Please email us at [email protected] as soon as possible if you need assistance.