Refund policy
At LillSash, we strive to ensure your satisfaction with every purchase of our shirts, skirts, and shorts. If you are not completely satisfied, we offer a straightforward refund policy to address your concerns.
Eligibility for Refunds
To be eligible for a refund, items must be returned within 30 days of the delivery date. All returned items must be unworn, unwashed, and in their original condition with all tags attached. We reserve the right to refuse refunds for items that show signs of wear, damage, or alteration.
Non-Refundable Items
Certain items are not eligible for refunds, including:
- Final sale or clearance items
- Items damaged due to improper use or care
- Items returned without prior authorization
How to Request a Refund
To initiate a refund, please contact our customer support team at [email protected] with your order number and reason for return. We will provide you with a return authorization and instructions for shipping the item back to us. Please note that return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
Refund Processing
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 5–10 business days. Please allow additional time for your bank or payment provider to post the funds.
Exchanges
We do not offer direct exchanges at this time. If you wish to receive a different size, color, or style, please return the original item for a refund and place a new order separately.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us at [email protected] within 7 days of delivery. We will arrange for a replacement or full refund, including any return shipping costs.
Contact Us
If you have any questions about our refund policy, please reach out to us at [email protected]. Our team is here to help you.