Tracking order

Thank you for shopping at LillSash. We understand how important it is to know where your package is, and we are committed to providing you with a transparent and easy tracking experience. Below you will find a step-by-step guide to monitor your order from our warehouse to your doorstep.

How to Track Your Order

  1. Locate Your Tracking Number
    Once your order has been shipped, we will send you an email containing your unique tracking number. Please check your inbox (and spam folder) for an email from [email protected]. The tracking number is typically a combination of letters and numbers, such as "1Z999AA10123456784" or "LP123456789US".
  2. Visit a Reliable Tracking Website
    We recommend using 17Track, a trusted third-party tracking platform that supports over 700 carriers worldwide. It is free, fast, and does not require any registration.
  3. Enter Your Tracking Number
    On the 17Track homepage, you will see a search bar. Simply paste or type your tracking number into the field and click the "Track" button. The system will automatically detect the carrier and display the latest status of your shipment.
  4. Review Your Shipment Status
    The tracking results will show key milestones, including "Picked Up," "In Transit," "Out for Delivery," and "Delivered." You can also see the estimated delivery date and the current location of your package.

Alternative Tracking Options

If you prefer another service, you can also use PackageRadar or AfterShip. Both offer similar functionality: simply enter your tracking number on their homepage to get real-time updates. These platforms are secure and widely used by international shoppers.

What to Do If Your Tracking Number Doesn’t Work

It can take up to 24–48 hours after shipment for the tracking information to appear in the carrier’s system. If you still cannot see any updates after this period, please do the following:

  • Double-check that you have entered the tracking number correctly (no extra spaces or missing characters).
  • Try using a different tracking website, as some carriers may have delays in updating certain platforms.
  • Contact our support team at [email protected] with your order number and tracking number. We will investigate and get back to you within 24 hours.

Important Notes

  • We do not require you to create an account or log in to track your order. All tracking information is sent directly to your email.
  • For international shipments, customs clearance may cause additional delays. The tracking status will usually indicate when the package is held by customs.
  • If your package shows as "Delivered" but you have not received it, please check with neighbors, building management, or your local post office. If the issue persists, email us at [email protected] for assistance.

We hope this guide helps you stay informed every step of the way. Thank you for choosing LillSash for your shirts, skirts, and shorts!